Frequently Ask Questions
General Questions
Our current operation hours are from Monday to Friday, 9AM to 6PM (EXCLUDING Public Holiday)
No, we do not have, however you may purchase from your nearest Watsons store, Big Pharmacy, Aeon, Aeon Big, Lotus's, Jaya Grocer, Village Grocer, Cold Storage, Ben's Independent Grocer and other leading supermarkets or independence pharmacies.
Product related Questions
Please refer to our certifications tab.
All of our product are labelled with a batch number. You may also send us a photo of the Batch Number for further checking.
You can use Country Farm Organics Extra Virgin Coconut Oil, Flaxseed Oil, Sesame Oil, Olive Oil and Avocado Oil for cooking.
We recommend storing it in a cool, dry place and avoid direct sunlight.
All our honeys are not adulterated (i.e. without added sugar). Sugars (fructose and glucose) are naturally present in honey. Both our Acacia and Wildflower Honey hold the certification by MOH - Skim Pensijilan Makanan Autentik, which customer may find above logo on our packaging.
For more info, please refer to: https://hq.moh.gov.my/fsq/autentik
Yes, all our salts (Himalayan Rock Salt, Portuguese Sea Salt and French Sea Salt) are iodised. This is a regulated requirement by Ministry of Health Malaysia.
For more info, please refer to: Program. Pengiodinan Garam Secara Universal (USI) di Malaysia
Order & Delivery related Questions
Upon successful paid order, it takes 1-2 working days to pack your order and 3-4 days for delivery.
You may track your parcel status from your order details page.
We currently offer shipping within Malaysia only.
Once your order is confirmed, we are unable to make any changes or cancellations.
Unfortunately, we cannot change the delivery address once your order has been confirmed. To prevent order delays and errors, please double-check your shipping information before completing your purchase.
We currently offer standard delivery for all orders. Unfortunately, we don't have a same-day delivery option available at the moment.